Sunny Smith

PROTEC EQUIPMENT RESOURCES, Grand Prairie, TX - IT Manager 

• Responsible for the ongoing support and maintenance of the IT Infrastructure and processes within 8 locations Nationwide.

• Installation and support of LAN/WAN, server-based software, installing/upgrading server/product migration plans, maintaining vendor relationships, and troubleshooting problems.

• Create processes, procedures, and protocols to uphold the security, structure, and integrity of networks and systems.

• Created the IT department for a growing company along with hiring and training helpdesk staff. Develop ticketing system, SLA timelines and regular inter-departmental communications.

• Create yearly budget for department. During this process I reduced the cost of cloud Azure servers by 33% annually, the cost of server maintenance by 50% annually and implemented many time saving forms, workflows and procedures.

• Designed and implemented a comprehensive testing solution utilizing 150 Microsoft Forms and equal number of Power Automate flows, significantly enhancing the assessment process. This solution captures intricate data such as test completion time and uses complex mathematical equations for real-time pass/fail evaluation.

• Developed custom Power BI reports to provide in-depth analysis and visualization of testing data, facilitating actionable insights and enabling data-driven decision-making across departments.

• Automated over 25 daily operational tasks, achieving substantial time and cost savings for the organization. Key automations include streamlined tracking of outbound and inbound shipments, secure data collection through new customer forms, and accurate discount calculations.

• Innovated an automated process for software key code distribution, triggered upon customer agreement signature, enhancing customer experience and operational efficiency.

• Setup two factor authentication for M365 use and Single Sign On for OpenVPN server.

PREFERRED TECHNOLOGY SOLUTIONS, Richardson, TX - IT Consultant & Network Engineer

• Work with clients to understand their strategies and initiatives; foster strong relationships with client leadership, product vendors, and platform providers to ensure quality results in Program Management, IT Deliveries, and Change Management.

• Develop implementation lifecycles, budgets, and timelines according to business objectives, act as a project manager for all IT initiatives.

• Provided training and support to end users and coworkers on multiple products and designs, such as Azure, Office 365, SharePoint, VMware, Power Automate, Antivirus and Backup Solutions.

• Work with multiple businesses to establish and implement best processes and gap analyses. Maintain viability of newly implemented technologies, ensuring that all solutions satisfied requirements and company policies.

• Conduct analysis and resolution of customer support requests and inquiries; work as a single point of contact and a trusted expert to resolve IT support issues and make recommendations for new technologies.